Sandwich shop dynamics
Something strange has happened at the Eat nearest to my office. I noticed before Easter that the place seemed to be completely packed full of people, so I have avoided it recently. But it is one of my regular haunts: the sandwiches are good (more chicken in the Thai chicken baguette would sometimes be appreciated, perhaps) and so are the crisps. So today I decided to brace myself and face the unusual crowd.
Once I got inside it became apparent that it wasn’t really any more crowded than before. The difference was that people were standing still instead of seething around restively. It wasn’t so much a crowd as – a queue. Somehow orderly queuing must have broken out around three weeks ago. Now before this happened, it was more or less chaotic. You grabbed your sandwiches from the shelves and fought your way to the counter. There would generally be one or two people waiting in front of each member of staff, but really it was more or less a free-for-all. Sometimes you would suffer the Post Office effect – you know, where everyone else seems to get served while there’s a permanent blockage in front of you: but then when you move over the blockage shifts, too. Occasionally a small hint of suppressed ill-feeling would be noticeable on the face of the old lady you had just nipped in front of. But by and large, it worked: you would be in and out within two to three minutes even at the busiest times.
Today, it was a different story. There was a single long queue, and when people reached the end they went to whichever member of staff was free next. That sounds eminently sensible, but there are two problems. First, the queue completely blocks the shelves of sandwiches. You have to keep saying “Excuse me!” (or the popular “Excuse me, please!”, a phrase which actually sounds less polite to me for some reason) and shove your way through bodily or dance around looking for a natural gap. Second, and more mysterious, everything has slowed down to half pace. One of the blokes behind the counter finishes serving someone: he pauses, looks up, and meets the eye of the next person in the queue. They smile and walk towards him.
“Hello!” he says.
They put their sandwiches on the counter and smile again.
“Take away?” he asks, redundantly.
“Yes.” they reply, patiently.
He picks up the baguette and looks at it searchingly.
“Lettuce and Mayo?”
“Thai Chicken.”
“Ah yes.”
And so it goes on. Instead of sandwiches and money flying in all directions, the gentle art of conversation is being inexpertly revived.
I don’t really understand why this is happening. Is it that the soporific period in the queue causes a change of attitude? Or is it some subtle feature of fluid dynamics, which dictates that an orderly movement actually achieves slower progress? Anyway, the result was that I spent getting on for twelve minutes in there today. Perhaps I’ve got the causality the wrong way round – perhaps they’ve just got new and slower staff, and the customers have begun forming a queue in order to pass the time while they’re waiting. I think I might be looking at Pret until order breaks down again.
I was fascinated to come across
There was one of those little dilemmas that crop up from time to time last Thursday morning. Rising from my seat at Clapham Junction, I was surprised to see that there was no-one waiting to get off at the door nearest to me. Instead everyone was attempting to get off via the door at the other end of the carriage. A bit strange, but presumably, as happens from time to time, the nearest door had failed to open.
It’s always a pain putting the clocks backwards or forwards, but in Sri Lanka the whole cosmic balance is at stake. 
